Kal Tire's Exclusive Customer Care Policy

In keeping with Kal Tire's commitment to True Service and satisfying our customer.s need for peace-of-mind, our exclusive Customer Care Policy is "included" with your purchase . . . at "No Charge" and covers all aspects of the business you do with Kal Tire.

Unlike most of the competitors, Kal Tire's Customer Care Policy is "Free" with the purchase of tires, wheels, batteries and services performed on your personal use vehicle at a Kal Tire location and is honoured at any of the over 200 Kal Tire locations in Canada.

Some tire and automotive dealers charge as much as $10 to $15 per tire for their Protection Program, while Kal Tire's Customer Care Policy is included with your purchase. This is Kal Tire's way of offering peace-of-mind with products purchased and services performed on your vehicle.

Although Kal Tire's Customer Care Policy is free with your purchase, the value it offers "you the customer" is priceless with the real value being a satisfied customer at the point of sale and down the road.

Customer Care Policy for Tires: With your new tire purchased from Kal Tire for personal use vehicles, we will provide the following FREE Customer Care Policy to the original purchase and vehicle. Excludes motor homes and specialty line applications, i.e. Off Road and Mud Boggers. The claim for your personal use vehicle may be made at any Kal Tire location during regular business hours.

Customer Care Policy: This policy applies to the original purchaser of the tires for personal use vehicles only. The tires and the vehicle for which the claim is being made, along with the customer.s copy of the original customer care policy folder must accompany any claim. This claim can be made at any Kal Tire location.

Road Hazard Protection: Any which fail and in our opinion is not repairable due to road hazard damage like cuts, bruises, and punctures, will be replaced with a comparable new tire within the first 30 days of purchase at no charge, excluding balancing. After the first 30 days, from the purchase date, any tire, which fails due to road hazard damage and is not repairable in our opinion, will be replaced with a comparable new tire. The replacement cost for the tire(s) will be on a pro-rated basis. This will be calculated as follows: percentage of tread depth used multiplied by the current selling price at the time of return plus balancing.

Tread Wear Expectation: If the eligible tire(s) wear evenly across the face of the tread and wear down to 2/32 of an inch prior to the stated mileage expectation, we will replace the tire(s) with comparable new tires at a pro-rated cost. This will be calculated by the actual mileage obtained divided by the mileage expectation and multiplied by the current selling price at the time of return.

Owners Obligation: Proper tire care is necessary to obtain the maximum mileage and wear from a tire. You are required to have us rotate and inspect your tires every 8,000-10,000 km. This service will be provided at no charge. You also need to ensure that the tires operate at the proper cold inflation pressure as outlined in the manufactures specified recommendations. Inflation should be checked once a month. This will be provided at no charge by any Kal Tire store. Just stop by and any of our Service Technicians will be more than willing to help you out.

Click here for a copy of the Customer Care Policy
Click here for a copy of the Kal Tire's Custom Wheel Warranty